Kaseya Update

Well the jury is in on Kaseya. The product itself comes across as a valuable tool, however; there are several cultural concerns worth mentioning.

First off, the monthly service fee is very high considering the patches being provided are based upon a free feed Microsoft provides. There is something about charging for a free feed that just does not sit well with me from an integrity perspective.

My additional concern is that the sales associates were quick to drop prices and to attempt high pressure closing techniques by saying, this price is only good for this amount of time. They also attempted to push for us to close the deal so they could obtain their comission in February rather than March. Evaluating what is best for a client has nothing to do with their comission, so once again the sales person managed to alienate me. Incidentally, for the sales people who are interested in ever sellings me something please note: hardline sales tactics only annoy me when I am evaluating a product. It's a bad idea! You are better off focusing on building the relationship and making sure that my needs are being properly met. If they can not be met, have the integrity to say so and ask me to go elsewhere. I will have more respect for you and your company.